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FAQs

Where all your questions will be answered.... except how to get your baby to sleep through the night. We’re still working on that!

General

Why are you called Milk and Poop?

As a parent you get bombarded with cutesy baby brands and perfect family pics every day. We thought it was about time that someone just called it for what it is!

Sure, parenting can be a wonderful thing but it's exhausting, unpredictable, scary and funny too!.... and when all is said and done, there's only two things you can count on. That's a whole lotta Milk and Poop!

Where do your designs come from?

The Milk and Poop branded products you see on our site are our own exclusive designs. They’re the result of lots of caffeine fuelled late nights and sketchbook scribbles, designing products that we hope you love as much as we do.

We’re also proud to partner with a small selection of our favourite modern nursery brands including Noodoll, Ooh Noo and Mama Designs. They share our ethos for affordable design and help to complete our collections.

We’re always on the look out for new partners too so would love to hear from anyone who is keen to collaborate with us chat@milkandpoop.co.uk.

Is Milk and Poop just for babies?

Not at all! We've created a collection that works for babies but is fully road tested and approved by toddlers and school kids alike. Fingers crossed you can save the pain of redecorating for a few years yet, eh?!...

Where can I buy your products?

At the moment, our products are sold exclusively through milkandpoop.co.uk but we've got big dreams and lots of optimism so watch this space!...

How do I become a stockist?

We’re on the search for some cool, independent retail partners, so if you like the cut of our jib you know what to do!... chat@milkandpoop.co.uk

Our Products

How do Packs work?

‘Packs’ are our bundled offer and have been designed to make it easier and more affordable to give your room and instant style fix. Once you’ve selected your pack (starter, essentials or full works) you will be guided through the options to select your products. Easy peasy. The discount will be applied automatically and you'll get your 20% off Crown paint voucher when your pack arrives.

What do I get in a Pack?

The Starter Pack includes a framed poster, cellular blanket (or wall stickers). Plus your voucher for 20% off Crown paint.

The Essentials Pack includes a framed poster, cellular blanket, wall stickers, cotton ball lights and a fitted cot/cotbed sheet. Plus your Crown paint voucher.

The Full works includes all of the above plus a second poster, a gorgeous merino blanket and a cuddly toy!

Can I mix and match designs?

Of course! When you’ve chosen which pack you want press ‘select all’ to reveal all the products in the range. That way you can mix and match your favourites but still receive the discount.

Can I buy individual products?

Yep. Hover over ‘Shop’ at the top of the page and you will be given the option to select a pack or browse by product category. Just be mindful if your order is under £50, you will need to pay P&P on top of your order.

Are your products washable?

We know that anything that comes into contact with kids is at risk of getting mucky so here’s a simple low down of washing instructions.

Cellular blankets: machine washable at
Merino blankets: machine washable at 30-degrees, air dry
Toys and cushions: Cold wash and air dry
Cotton ball garland: Gently wipe clean cotton balls with a dry cloth
Wall stickers: Gently wipe clean with a damp cloth

Can your wall stickers be removed?

Yes. Our wall stickers are easily removed without peeling away any paint or leaving goop on the wall. So, when your kids hit those awkward ‘I’m not into bla-bla anymore’ years, you can replace the lightening bolts for something more suitable.

Safety and Ethics

Are your products safe?

Yes. All our products are free of any nasty chemicals and designed with little people in mind. Our textiles are OEKO Tex standard and our Noodoll toys are CE-certified which basically means you can relax knowing that someone has done all the testing to make sure they are safe for your little one to use.

Is Crown paint safe for babies and mamas to be?

Crown’s emulsion paint range is made with their exclusive Breatheasy® formulation. This means that the paint is 99% solvent-free and virtually odour-free, making it much safer for expectant mamas or little people to be around. So in addition to have some of the coolest paint colours, they are baby safe making them the perfect partners for Milk and Poop.

What about the environment?

We’re serious about our environmental impact and have worked hard to find partners and manufacturers who share our principles. All of our packaging is made using 100% recycled materials and we are pleased to offer our customers the option to recycle or donate their products after use. Just email us at chat@milkandpoop.co.uk to arrange the free collection and we’ll make sure the items go to a good home.

What about your manufacturing processes?

We care about our products but we care more about the people who make them. Whether it’s here in the UK or with our partners abroad, all our products are manufactured responsibly and to the highest ethical standards. It’s essential for us that anyone involved in working for or with Milk and Poop is properly looked after.

The Nitty Gritty

How do I place an order?

Simply select the items you want and add them to the cart. You will be guided through instructions to enter your payment and delivery details. It's pretty straightforward, but get in touch if you get stuck.

How do I track an order?

When you get your delivery confirmation, it will include a tracking code and a link to track your items.

What £ do you accept?

We accept all credit and debit cards and Paypal. Milk and Poop vouchers can also be redeemed exclusively through our site.

Are my payment details safe?

Yes! Your details are SSL encrypted (that’s geek speak meaning they’re in safe hands).

How do I process a refund?

Not what you were expecting? That's ok!

You have 14 days to return your items but you will be responsible for the postal charges. All items must be unused and returned in the original Milk and Poop packaging.

Simply email us at customercare@milkandpoop.co.uk where we can assist you further.

What are your delivery options?

For full details on delivery options please visit Our Delivery page.

What about international orders and delivery?

Unfortunately, we can't ship outside of Europe at the moment but we're working on it. If you are really keen to get your hands on our products then drop us a note at customercare@milkandpoop.co.uk and we'll see what we can do

How do I redeem a gift voucher?

The gift card code gets sent straight to your email address and it contains the details on how to redeem it. If you experience any issues, please contact us at customercare@milkandpoop.co.uk

Do you offer gift wrapping?

We don't offer gift wrapping at the moment but if you're buying a 'pack' then your items already come bundled in a box with branded tape and a Milk and Poop postcard inside so they make the perfect gift - even without the fancy smantsy wrapping paper.

Can you supply a gift invoice/receipt?

We know that a lot of people are buying from Milk and Poop as gifts, which is why we remove the prices from our invoices. That way you can have your package sent direct to your friend and save their blushes.

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